Information Technology
Email & Calendar
Print & Fax
Software
Microsoft Office, Adobe, etc.
Updates
Updates from IT are regularly sent to staff via email. Those updates will be archived here.
DNS
Normally you will not need to change your DNS settings, but if Bigelow IT has asked you to, here are some instructions.
DNS Change
Windows 11 Open the Settings application from the start menu. Click "Network & internet". Click "Ethernet". Scroll down to "DNS server assignment". If the DNS server is set to "Automatic (DHCP)" you…
Google Drive
Google Drive is an online file storage platform. Google Drive is separate from Google Docs , although they work together nicely. You can store any kind of file in Google Drive, including native Word…
HPCC and Storage Proposal Information
HPCC & Storage. Bigelow Laboratory’s high performance computing cluster (HPCC) has a combined 640 CPU cores (1280 threads) and over 6TB of memory. A secondary cluster provides overflow capacity of 28…
Laptop Recommendations
Bigelow provides the option between Mac or Windows when purchasing a new computer. Below highlights the two general purpose laptops that we currently recommend to employees. Please reach out for our…
Loaner Hardware
Bigelow IT has several resources available for loan, including computers, projectors, and adapters.
Migrating data from Storage to Google Drive
Move your files from Bigelow's on-premise storage system to Google Drive
Passwords
Change Bigelow domain and email passwords, password requirements and ideas for strong passwords.
Phones
Configure voicemail and reset your desk phone
Restoring Files
Windows. Please submit a ticket to IT at help.bigelow.org to make previous versions visible by providing the path to the file. Navigate to the folder that the file is or was located in. Right click o…
Storage
Windows. Quick connect. Open File Explorer (Windows Key + E). In the address bar, at the top of the window, type: \\storage.bigelow.org. Click on a storage share. Map a storage share. Open File Explo…
VPN
Install, start, and troubleshoot the Bigelow VPN for macOS and Windows.
VPN (SAML)
You only need to use the VPN to access internal resources such as file storage (non-Google Drive), Charlie, and other on-site systems. OpenVPN allows employees to securely and remotely access resourc…
VPN Migration
Starting July 5, we will be migrating to a new VPN server. User credentials, including multi-factor authentication will remain unchanged. There is a two-step process to migrate.
Vendor Access
Vendor access to Bigelow's internal network
Website Request
Website change requirements
WiFi
Do not use the Bigelow Staff WiFi network on your cell phone , tablet, or non-work computer. Instead, use Bigelow Guest network which is is just as fast for internet access. This article provides ins…
Zeiss Digital Classroom
Connect the iPad to the microscopes. Turn on iPad. Launch Zeiss app. In the bottom left corner it should saw WLAN: Carl_Zeiss. If not: Press the home button. Open settings. Click on WiFi. Click on th…