Table of Contents


Change Bigelow domain password

(used for VPN, storage, computer, etc.)

  1. Go to in Chrome or Firefox (you must be on the Bigelow network or on the VPN)
  2. Enter your email address ( for the User name
  3. Enter your current domain (not email) password
  4. Enter a new password twice to confirm (see password requirements below)
  5. Click submit
  6. If successful, the message "Your password has been successfully changed." will appear.

Change your Bigelow Domain or local account password from your Windows computer

  1. Press ctrl+alt+delete on your keyboard
  2. Select "Change a password"
  3. Enter your username, type your old password once, your new password twice, and hit enter
  4. You password should be changed. You may need to log out and back in again for the password change to take effect on that computer.

Change Gmail password

  1. Sign into Gmail
  2. Click on the Bigelow logo in the top right corner
  3. Click on Manage your Google Account
  4. Click on Security
  5. Scroll down to Signing in to Google
  6. Click on Password
  7. Enter your current password*
  8. Type your new password twice and click CHANGE PASSWORD
*If you do not remember your password, submit a helpdesk ticket or see IT for help.

Password Requirements

  • 15 characters or longer
  • Different from your last 24 passwords
  • No complexity requirements

Ideas for strong passwords

Password strength is determined mainly be length, not complexity. Make your password something that is easy for you to remember, but not related to you. It is very important that you do not write down your password! We suggest using a few words that are easy for you to remember.


I updated my password, but my computer password didn't change.

Your local login credentials might be cached (stored locally). If this is the case, just keep using your old password for your computer. The purpose of the password change is to protect the Bigelow network, not your individual computer. If you want to update your computer's password, let us know and we can help.

Can you tell me what my password is? I forgot it.

Surprised as you may be, even admins as fine as us can't see your passwords. They are stored encrypted in the software. Google/Microsoft don't want us to know them and we don't want to know them (huge personal liability). Don't take our word for it - feel free to Google around. If you can find a website/service that allows admins to see users passwords, we would be shocked.

Still need help? Submit a ticket.

How did we do?

Migrating data from Storage to Google Drive


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