Account Access

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Requesting Account Access

When a new employee, intern or students begins work at Bigelow, please submit an account request through the helpdesk.

Email accounts are provided to employees only. Adjunct scientists, former employees, interns, and students are not issued accounts except in rare cases with a compelling justification.

Account Extensions

Employment termination: At the end of an employee's last day, or when specified by HR, access to all Bigelow services not extended in advance will be terminated.

Account extensions: Contact helpdesk to request an extension of specific accounts at least a week before the employee's end date. Include the justification described below. Accounts are normally renewed for up to three months at a time.

Extension renewal: Contact helpdesk to request a renewal at least two weeks before the account expiration date. You and the employee will receive automated reminders starting two weeks before expiration.

Required Justification for Account Extensions
  • The specific access that needs to be extended (e.g. HPCC access).
  • A detailed, compelling justification for each type of access (e.g. "HPCC access is needed to finish processing data for the _______ project. They can't use their own institution's compute resources because _______.").
  • The total time the access is needed for each type (even though extensions are granted three months at a time, provide a definitive end date in your request).
To extend email access, justification must explain why the former employee cannot perform the same function using a personal or new organization's email address. Email access is not required for post-employment VPN access. "Ongoing collaboration" and corresponding-author status are not valid reasons for extension.

Still need help? Submit a ticket.

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