VPN

copied! support.bigelow.org/vpn

Updated

Bigelow VPN Overview

  • OpenVPN allows employees to securely and remotely access resources on our internal network (e.g. storage, HPCC, and lab instruments).
  • Your public internet traffic is not routed through Bigelow's VPN, so it can't be used to secure a public network.

NEW: You can only use the Bigelow VPN from computers that are:

  • Managed by Bigelow
  • Running CrowdStrike Falcon antivirus
  • Running the Windows 10 or 11, macOS 13 or later, or Linux

If you need an exception to this rule, please contact helpdesk.

Install & Configure OpenVPN

  1. Download and install the macOS or Windows VPN client if you do not have the current version installed
    If you see a "Windows protected your PC" alert, click More info and then Run anyway.
  2. Open the OpenVPN app
  3. Click the menu icon in the top-left corner
  4. If you don't have any profiles installed, Click Home
    If you have profiles installed, click My Profiles and then the plus button in the bottom-right corner
  5. In the URL field, type bigelow.openvpn.com
  6. In the "Sign in to your account" dialog, click sign in
  7. Choose or sign into your Bigelow account if prompted
  8. In the "Select Region" dialogue pick a server and click Continue
    Use Boston for the eastern and central US and Los Angeles for the west coast
  9. Click Open OpenVPN Connect when prompted
  10. Click Confirm when prompted in the OpenVPN app
  11. Click Connect

If you can't access something via the VPN, please contact helpdesk to request that permissions be added to your profile.

Rename VPN Profile (optional)

  1. Open the OpenVPN app
  2. Click the menu icon in the top-left corner
  3. Click My Profiles
  4. Click on the edit (pencil) icon next to your VPN profile
  5. Enter a new name in the "profile name" field, e.g. "Bigelow VPN (Cloud)"
  6. Click the "Save Changes" button at the bottom of the dialogue

Delete a VPN Profile (optional)

  1. Open the OpenVPN app
  2. Click the menu icon in the top-left corner
  3. Click My Profiles
  4. Click on the edit (pencil) icon next to the new VPN profile
  5. Click the trashcan in the upper right corner


Still need help? Submit a ticket.

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