VPN

copied! support.bigelow.org/vpn

Updated

All VPN users need to follow these instructions by the end of 2025 to migrate to the new VPN.

Bigelow VPN Overview

  • OpenVPN allows employees to securely and remotely access resources on our internal network (e.g. storage, HPCC, and lab instruments).
  • Your public internet traffic is not routed through Bigelow's VPN, so it can't be used to secure a public network.

NEW: You can only use the Bigelow VPN from computers that are:

  • Managed by Bigelow
  • Running CrowdStrike Falcon antivirus
  • Running the Windows 10 or 11, macOS 13 or later, or Linux

If you need an exception to this rule, please contact helpdesk.

Install & Configure OpenVPN

  1. Download and install the macOS or Windows VPN client if you do not have the current version installed
    If you see a "Windows protected your PC" alert, click More info and then Run anyway.
  2. Open the OpenVPN app
  3. Click the plus (+) button in the bottom-right corner
  4. In the URL field, type bigelow.openvpn.com
  5. In the Authentication Needed dialog, click sign in
  6. Choose or sign into your Bigelow account if prompted
  7. Click "Open OpenVPN Connect" when prompted
  8. Click "Confirm" when prompted in the OpenVPN app

If you can't access something via the VPN, please contact helpdesk to request that permissions be added to your profile.

Rename VPN Profile (optional)

  1. Click on the edit (pencil) icon next to the new VPN profile
  2. Enter a new name in the "profile name" field, e.g. "Bigelow VPN (Cloud)"
  3. Click the save button in the top-right corner

Delete a VPN Profile (optional)

  1. Click on the edit (pencil) icon next to the new VPN profile
  2. Click "Delete profile" in the bottom-left corner


Still need help? Submit a ticket.

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