Vendor Access


Setup 2-factor authentication

If this is your first time setting up the new VPN server, you will need to configure 2-factor authentication. If you re-install the VPN at a later date or on another computer, you do not need to repeat this step.

If your 2-factor authentication stops working or is accidentally deleted, contact the helpdesk to reset it. You will then need to complete this section again.
  1. Go to
  2. Enter your username and password
  3. If this is your first time logging into the new server, you will be asked to set up two-factor authentication.
  4. Install and open the Google Authenticator application on your phone. You can use 1Password instead - follow these instructions
  5. Click Get started
  6. Click Scan QR code
  7. Point the phone's camera at the QR code on your computer screen
  8. You should now see a six-digit number that changes every 20 seconds
  9. You will need the number each time you connect to the VPN. This prevents hackers from logging into the VPN using a stolen password.
  10. Enter the six digit code into the text box below the QR code and click Confirm Code

Install the VPN client

  1. Download the macOS or Windows VPN client
  2. Run the installer package.
    On Windows 10, if you see a "Windows protected your PC" alert, click More info and then Run anyway
  3. Open a web browser and log into, click on “Yourself (user-locked profile)”
  4. When it finishes downloading, click the file to open it to import your profile
  5. Enter your username and password
  6. Enter your 2-factor authentication code from Google Authenticator
Follow the instructions below to save your username and password so that you are only required to enter your two-factor authentication code when connecting

Save your password (optional)

OpenVPN can save your username and password, only prompting you for the 2-factor authentication code when you connect.

  1. Open the OpenVPN application
  2. Click the pencil (edit) icon next to the profile name
  3. Check the "Save password" box
  4. Enter your password
  5. Click Save in the top-right corner

Connect to the VPN

If you already have the OpenVPN Connect client installed and configured, you can use the following steps to connect to the VPN.
  1. Launch the OpenVPN application
  2. Click the slider next to the OpenVPN profile and enter your username & password (if not saved) and 2-factor authentication code from Google Authenticator when prompted.

Still need help? Submit a ticket.

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