Helpdesk Request Form
Lab Closure Procedure
Resource Drive Conventions
Support Article Guidelines
Email & Calendar
Add Calendars to iPhone
Create a Shared Calendar
Create an Email Group
Email Filters & Rules
Google 2-Step Verification
Google Calendar Overview
Staff Minus One Emails
Using Outlook with Gmail
Print & Fax
Adobe Acrobat DC
Adobe Creative Cloud
Combine PDFs in Adobe Acrobat
Excel Trust Settings
Install Falcon Anti-Virus
Mosyle Mac Enrollment
Windows 10 - Restore from backup
2020 December - email name spoofing
2020 October - COVID resources
2021 December - WiFi
2021 January - Zoom recording + private chat
2021 March - NetSuite Google authentication
2021 March - VPN Upgrade
2023 - Zoom Updates
HPCC and Storage Proposal Information
Migrating data from Storage to Google Drive
Zeiss Digital Classroom
HR & Payroll
Paid Time Off
Payroll Overview & FAQ
Timesheet Approval (supervisors)
Bigelow R/V Billing Form
E&I Wing Construction Update
R/V Bowditch Reservation Center
R/V Clarice Reservation Center
Bill Sales Order
Budget & Reports
Policies & Procedures
Advancement Entry of Donations and Pledges
Corporate Traveler / Melon
Gas and Cryo-Supply Ordering Process and Form Link
Purchasing Flowchart - for staff reference
Vendors Exempt from Purchase Orders
Purchase & Expense
Creating a Bill to be Paid
Expense Report (example)
Purchase Order (example)
Purchase Order (supplemental)
Recurring Purchase Order (SRS)
Business Office Orientation
Revenue Flow Chart
Connect to Charlie
Edit with VS Code
- Open Gmail
- Open the email that you want to report as phishing
- Next to reply , click the vertical ellipse
- Click Report Phishing
You may have received emails that start with:
I greet you!
I have bad news for you.
DD/MM/YYYY - on this day I hacked your operating system and got full access=
to your account email@example.com
On that day your account (firstname.lastname@example.org) password was: passw0rd
They claim to have hacked your router, installed malware, and stolen your password. They also took embarrassing screenshots of your computer that they will share. And of course, they want you to buy their silence with bitcoin.
None of this is true. See the Q/A below for more information. Please email email@example.com with any questions.
You can read more about the attack here.
Did my computer/router really get hacked?
No. This is a phishing email trying to scare you into paying a ransom.
How was the email sent from my address?
It is not only possible, but easy, to "spoof" and email address. That is, send an email and make it look like it came from the recipient. If you look at the email headers, you can see the actual domain and IP address that the email was sent from. Unfortunately, spammers are smart enough to 1) make the domains untraceable and 2) create and delete domains frequently to avoid detection. Since we use two factor authentication for email, it is only possible for a hacker to log into your account if they have your password AND your cell phone.
Okay, but how did they get my password?
They did not get access to your Bigelow email or domain password (as they claim). Rather, they have a list of usernames and passwords from hacked websites. For this reason, we have a policy against using your Bigelow password on other sites (and using passwords on other sites for Bigelow). You should immediately change your password on any accounts that use the password shown in the email.
How do I make a strong password?
Your Bigelow passwords, indeed all passwords, should be unique and a minimum of 16 characters long. This can seem daunting, but having a good password manager can really help. We are working on giving employees access to 1Password, the leader in secure password management. In the meantime, try using several random words (not related to you) for your password.