Enterprise AI

copied! support.bigelow.org/enterprise-ai

Updated

Bigelow offers two options for enterprise-grade AI tools, Claude Enterprise and a locally hosted chat interface with secure access to multiple models.

Claude Enterprise

Works like the ChatGPT or Claude products that you are already using, but with higher usage limits. There is absolutely no training on user data and your chat history is stored on Anthropic's servers until deleted or the retention window (TBD) elapses.

Key differentiator: Desktop and mobile apps, IDE/software integrations.

Bigelow Chat

Hosted in Bigelow's data center, this chat interface is almost identical to Claude's. Chat history stays in the building. Chats are sent to 3rd party servers (Anthropic, OpenAI, NVIDIA, or Amazon depending on which model you use) via API calls through AWS Bedrock. AWS Bedrock has zero data retention (ZDR) agreements with all 3rd party model providers, meaning that after their servers produce and send back a response to your chat, there is no record of your chat on their servers.

If you're just starting out with generative AI chatbots or plan to use it infrequently, this is a great place to start. This is also a great option if you are still concerned about data privacy.

Feature Comparison

Claude Enterprise

Bigelow Chat

Website

claude.ai

chat.bigelow.org

Training on User Data

Never

Never

Chat History

Stored in cloud (Anthropic's servers)

Stored locally (Bigelow's on-prem servers)

Data Processed

Anthropic data centers

AWS datacenter - US East (N. Virginia)

Chats/Data Logged

By Anthropic

Local only

Access

Anywhere with internet

Requires Bigelow VPN

Apps

Web, desktop, and mobile

Web only

Available Models

Claude only

Claude, OpenAI, NVIDIA, and Amazon

Usage Limits

Yes, but high and can be increased

None (Bigelow pays by use)

Cost to User

None

None

Cost to Bigelow

$10/user/month

Based on use

IDE Integration

Yes

No

Ability to Search Internet

Yes, can be turned off

Yes, can be turned off

FAQs

Is it safe to put my data/proposal/idea into Claude Enterprise?

Yes, but please follow the guidance at support.bigelow.org/ai-policy. Claude Enterprise does not train on user data and chat history is deleted from their servers when you delete it or it expires (due to the maximum data retention window). Trusting Anthropic with your data is not different than trusting Google (Drive), NetSuite, or other software-as-a-service products that we use.

What happens if I reach my usage limit on Claude Enterprise

There are session, weekly, and monthly usage limits. If you exceed one, you can either wait for it to reset or contact helpdesk. There are two account tiers on the enterprise plan and the premium tier has 5x the limit as the standard tier.

Still need help? Submit a ticket.

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